Front Desk Representative Job at Blue Recruits

Front desk representative

A Lodge in Mwanza seeks a qualified physical front desk agent with a high level of professionalism and effective decision making .

Applicant must have strong interpersonal and administrative skills.

Key Requirements:

  • Please have solid references
  • Successful history as a front desk agent or related hospitality experience
  • Must have a flexible work schedule
  • Strong Administration skills
  • Task-driven individual
  • Excellent Customer service
  • The goal is to make guests and visitors feel comfortable and valued while on our premises.


Responsibilities

  • Register & process guests and their assigned rooms
  • Accommodate guest requests
  • Communicating with hotel staff on the status of guest rooms
  • Up Selling guest rooms and promoting hotel services
  • Handling cash payments
  • Maintain a clean and neat front desk area
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files


Requirements

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation

Salary Range: 500,000 shillings

Please email your CV to admin@bluerecruits.com

*Please note you must have experience working for a hotel/lodge in order to qualify for this position




Front Desk Representative Job at Blue Recruits Front Desk Representative Job at Blue Recruits Reviewed by Naijajobscan on May 08, 2019 Rating: 5

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